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The voice of your visitor.

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About Buzzmint
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How it works:  
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Listen to the voice of your visitors, users and customers.
 

Adding a small text link or button, letting visitors report their feedback and suggestions!

Sample button links: When a user clicks a text link or button, the Feedback Panel will open in a new window. This will prevent you from losing traffic. All user will be redirected back to your website after they finish the feedback process.


Collect raw visitor voice and feedback to gain a solid understanding of what visitors really think about your website or service.

When visitors send you feedback, they will also be asked the following important question:

How likely is it that you would recommend "website" to a friend or colleague?
0 1 2 3 4 5 6 7 8 9 10
Not at all likely Extremely likely

According to the above rating, the responders will be placed in one of three categories.

Promoters
Promoters are visitors who promote your service or product by telling others it is valuable. They are most likely to make a second purchase from you. They are the most likely to return to the website. They are also the most likely to give you an excellent evaluation and provide referrals.

Passive
These users have a low rebuy and revisit percentage. They remain loyal to your product or service only until one of your competitors offers them a better deal.

Critics
This group is responsible for derogatory remarks about your website. Their criticism is destructive to your company’s reputation. It may prevent new users from visiting your site.

Grouping your visitors into three distinct groups allows you to predict future behavior. It gives you a tracking tool that you can act upon. Increasing the number of promoters will benefit your business. Decreasing the number of critics will also benefit your business. Both these changes will allow you to improve your bottom line significantly.


Sample feedback received from visitors:

12/12/2011
  User voice: Make return visits easier, by just asking for name or email for returnees

View

  User like: The navigation is easy to use
  User don't like: Long sign up form
   
12/12/2011
  User voice: The Web site is so slow that I rarely use it anymore

View

  User like: Categorizes
  User don't like: Very slow site
   
12/12/2011
  User voice: There really isn't any instructions....or none that I can find.

View

  User like: I like the variety of listings
  User don't like: No instructions


Happy visitors are the key element to building website traffic. By placing a "How can we improve?" text link on your website, you will get valuable information on what changes to make that will improve it. Use this information to turn more visitors into promoters. Keep visitors on the site for a longer time.

PCs, Tablets, and Mobiles.
Our feedback tool will make it possible for you to collect visitor voices and feedback from multiple sources. It works on any device that connects to the Internet (PCs, Tablets, and Mobiles).

Collect data from many sources:

- Website.
- Mobile Apps.
- Tablet Apps.
- Game.
- Software product.
- Emails.
- Newsletters.


Make it easy for your visitors.
If it is complicated or takes too much time for visitors to send you feedback many will simply move on to another website. Pop-up requests to complete a survey are annoying. You want your visitors to feel comfortable on your website, not annoyed. Our simple, yet powerful feedback tool makes providing feedback easy. There is no need open their email, create an account or even leave the page they are on. They do not have to respond to a survey with numerous questions. You want raw user data that gives you valuable information. You want their impressions of your product. You want to turn visitors into promoters.

With our feedback tool you get more responses, more knowledge and more visitors sending you valuable feedback.

Setup collection points on your:

- Website pages
- Thank you page
- After a sale
- In your emails
- Software application


Analyze your visitors:
Track the percentage of visitors who are actual promoters and the percentage that are critics. Discover why some are promoters and others are critics. You can build on your website’s strengths and eliminate its weaknesses. Turn more of your visitors into promoters. Help to build free referrals by word of mouth advertising.

Get the free button.

 


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technology-globe.com
"... thanks to the visitor feedback system, we found some critical issues on our website that users did not email us about. Now, we have topped our returning visitor stats with a 56% increase; now, traffic is actually increasing..." Ronald Collins

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